FAQ

What makes us different

Ordering Process

How do I contact BBJ?

You may contact us by phone, email, chat or online seven days a week. Our knowledgeable customer service team is available weekdays until 10 PM CST and weekends until 5 PM CST at 800-592-2414.

How do I place an order?

Ordering from BBJ is simple. You may order online with our easy checkout process, by chat, email or fax at any time; or directly with a BBJ representative.

What if I need to change my order?

Additions to an order may be made at any time, but additional charges may apply if expedited shipping is required. Reductions or cancellations must be made before the deadline date and time on your contract.

What is your cancellation policy?

Cancellations may be made before the deadline date listed on your contract.

Is there a minimum order?

No order is too small or too big for BBJ.

Pricing Information

What are your shipping costs?

Shipping charges vary by location, weight and type of service. We normally ship via ground service with UPS, but can use expedited service or alternative carriers if necessary to meet the required receipt date.

Delivery Process

When can I expect to receive my order?

Your order will arrive on or before the receipt date listed on your contract.

How will my order be delivered to me?

Most orders will arrive via UPS ground service and/or by BBJ owned truck. Other delivery options are available for special circumstances such as last minute or international orders. Please make sure your Ship To location can accept deliveries.

Can I pick up my order?

Orders can be picked up at any of our showrooms nationwide.

Return Process

How does the return process work?

Where local pickup and delivery is not provided by BBJ, it is your responsibility to contact UPS to arrange for pickup of all rental linen. BBJ will provide pre-paid return labels, return duffle bags, and return instructions in the box in which your order is shipped to you. Make sure to have the linen counted, packaged, and sent back using the enclosed prepaid UPS return label on the first business day following your event. The packaged linen can either be delivered to the nearest UPS office, or you can call 1-800-823-7459 to schedule a pick up.

How do I pack my order for return?

Linen is simply placed in the return duffel bags sent with your order. Just be sure it is free of food, floral, or miscellaneous debris. Chargers must be rinsed and repackaged in the original shipping crates to prevent breakage.

How do I handle damp or wet linens after an event?

Please return them to BBJ immediately. Make sure linen is returned free of any food, floral or other miscellaneous debris.

What do I do if I have lost my UPS return label or BBJ return duffle bags?

If for any reason you use a return label other than the one that BBJ provided, or have lost our duffle bag, you must call BBJ's Return Service Department at 1-800-722-0126, ext 5761. Make sure to use the following BBJ ship-to address:
BBJ Linen – Return Service Department
7855 Gross Point Road
Skokie, IL 60077
Phone: 1-847-329-8400
Toll free: 1-800-722-0126, ext 5761

What happens if my order is not returned on time?

You may be subject to a late return charge. If there are any delays in returning orders, you must contact the Return Service Department directly at 1-800-722-0126, ext 5761.

May I combine different orders in the same return package?

We prefer to have orders returned to us using the prepaid return label issued to a specific contract, but it is more important that we get our linen back as soon as possible. If necessary, it is acceptable to combine different orders in the same return package.

Lost & Damaged Policies

What happens if something has been lost or damaged?

Upon return, all products are counted and inspected by BBJ using state-of-the-art electronic systems. You will be charged the replacement cost of all missing items or ones returned in damaged condition. You will not be charged for stains that occur under normal usage. However, you will be charged if stains occur from improper usage such as using linen to mop floors. Before packing tablecloths for return, make sure to remove any food, floral or other miscellaneous debris and rinse all charger plates.

Production Services

Do you provide set up and/or tear down (aka production, installation, night pick up or strike) services?

BBJ regularly provides production services in most metropolitan areas of the US. We have experienced décor specialists who install chair covers and ties, customize and drape buffets and bars, and add special finishing touches to your table linen installation. We also are available to provide custom napkin tying. Finally, where assistance is needed to insure the proper tear down of table linen, we can provide pick up teams at the end of the event.
Fees for BBJ production services will be provided prior to the event. Production service fees are subject to revision if the final function specifications are changed. Contact your BBJ representative for price quotes and additional information.

Fabric Samples

Can I get a fabric sample?

You may order complimentary fabric samples online, by phone, email or chat seven days a week. Swatches are free of charge and are sent via USPS; if you need swatches expedited, shipping fees will apply. Full-sized sample linen may be ordered at the usual rental prices; shipping and tax will be added to your order.